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Clio Review for Attorneys: A Comprehensive Analysis of Clio CRM

11 min


Mar 11, 2024

Managing a busy law practice means keeping meticulous records while balancing many moving parts. The coordination required to juggle clients, depositions, court, and packed calendars is no small feat. However, doing so effectively lays the foundation for properly representing your current clients and securing new ones in the future.

Clio strives to lighten this load through streamlined software. As a comprehensive cloud-based platform, it centralizes essentials like communications and time-tracking into one convenient hub. But how does this system truly hold up under real working conditions?

Grow Law firm has analyzed this software to share practical insights into Clio client management. We'll give you an overview of Clio’s features for legal professionals, explore its pricing plans, give its pros and cons, tell you how to set up the CRM software, and compare Clio’s capabilities with similar providers. Let's get started!

What Is Clio?

Clio Manage, formerly known simply as "Clio," offers robust practice management tools and serves as the backbone of your firm's operations. It provides a centralized platform where you can efficiently manage your cases, organize documents, track time, and handle billing seamlessly.

On top of that, they also have Clio Grow — previously operating independently as Lexicata before being acquired by Clio in 2018 — which focuses on client intake and relationship building.

These sister programs form Clio Complete, which provides a comprehensive solution for all your law practice management needs.

Source: Clio

Is Clio Good for Lawyers?

Clio seeks to offer support through seamlessly integrating essential functions — from calendaring and tasks to document storage and billing features — within its thoughtfully designed platform. 

Of course, any tool brings strengths and limitations. Clio's strengths lie in its intuitive interface, extensive feature set, and ability to centralize and streamline essential practice management tasks. Some of the key features of Clio include:

  • Combination of calendaring, tasks, document storage, and billing features;
  • Powerful internal document automation and templates;
  • Integration capabilities with other platforms and software;
  • Easy data retrieval and extraction for user control and flexibility;
  • Intuitive interface for easy navigation.

So, is it worth using for lawyers? Our team at Grow Law Firm certainly thinks so. While there are some minor drawbacks, such as limited reporting capabilities and higher pricing, the benefits of Clio far outweigh these concerns.

Overview of Clio Features for Law Firms

Managing client relationships and internal operations requires meaningful organization. Clio strives to bring clarity and efficiency to these interwoven responsibilities through a diverse set of features, some of which we will discuss below.

Overview of Clio Features for Law Firms

1. Law Practice Management Software

Clio's legal document management software helps law firms save time and improve efficiency by reducing routine legal drafting tasks by up to 80%. Furthermore, Clio facilitates seamless collaboration on legal documents, allowing team members to create, annotate, and work together on files. Furthermore, Clio's electronic signature capability simplifies the signing process, eliminating the need for physical paperwork.

2. Client Billing

Clio’s billing functionality is another core pillar supporting efficient operations. With just one click, lawyers can generate professional, branded invoices that offer greater transparency through aggregated or expanded activity lists and detailed statements of accounts. Most noteworthy, though, is how legal billing software data give a comprehensive insight into receivables and cash flow, helping attentive practices plan for steady service long into the future.

3. Document and File Management

Clio provides a secure and efficient way to store, edit, and sync PDFs, Word documents, and more. With unlimited storage, law firms can save thousands of files and easily retrieve them using the Global Search feature. Clio's document management software also keeps track of changes and conversations with version history and comment threads, allowing you to stay updated on document revisions and discussions.

Clio effectively manages documents and files, enabling attorneys to securely store, organize, and access critical case-related documents.

4. Client Communication

Clients can conveniently access case updates, securely communicate, and share documents from any device. The portal eliminates unnecessary back-and-forth communication, allowing clients to view invoices, make online payments, and stay organized with upcoming appointments and court dates. With mobile document scanning and uploading, clients can easily send files, making home printers a thing of the past. Clio for Clients delivers a seamless and connected experience, keeping clients informed and satisfied throughout their legal journey.

5. Calendar and Task Management

Clio's calendar and task management features allow you to stay organized with an intuitive legal calendar that automatically schedules deadlines based on court rules and sends text message reminders to clients, preventing appointment no-shows. You can collaborate seamlessly by assigning tasks to team members and co-counsels, tracking progress, and setting custom reminders. Clio's task management software allows you to gain insight into case progression, forecast staff workloads, and evaluate productivity with comprehensive reports. 

6. Analytics

Clio offers reporting offers firms the option of tracking profitability, productivity, and personnel metrics. You can easily track every moment using Clio's time-tracking software, recording work from various sources and devices. You can also review and adjust time entries, set customized rates, and generate detailed reports for better decision-making. Clio allows you to categorize time entries, track non-billable work, and log expenses to analyze your firm's performance accurately.

7. Software Integrations

Clio's extensive range of software integrations brings all your favorite tools together, enhancing communication and efficiency for law firms. With over 250 apps in the Clio App Directory, you can seamlessly connect your calendar, email, video conferencing provider, and more. It allows you to automate repetitive tasks, file client communications to matters instantly, sync payments to your accounting platform, and access documents from a central location.

Explore Clio's Pricing Plans

Finding the perfect pricing plan for your law firm is like finding a good suit — it needs to fit just right. Clio offers a range of plans to accommodate different budgets and sizes. In this section, we'll explore four of these plans in detail.

Explore Clio's Pricing Plans
Source: Clio

Clio EasyStart

EasyStart is Clio’s basic plan suitable for solo practice or a small law firm. It allows users to track time and get paid. The plan costs $39 per user per month. The plan allows users to:

  • Manage calendars, documents, and tasks all in one place.
  • Offer clients flexible online payment options for faster payments.
  • Accurately track time and bill for hourly, flat fee, or contingency matters.
  • Work seamlessly with email and e-signature integrations.

Clio Essentials

Clio Essentials is a mid-range plan that helps you centralize your work and connect with clients. It includes all of the features of EasyStart plus additional features. It costs $69 per user per month. The plan allows users to:

  • Collaborate with clients securely through a portal and text messaging.
  • Complete documents faster by auto-filling case data.
  • Never miss a court deadline with automated scheduling and reminders.
  • Connect your favorite tools with a library of over 250 integrations.

Clio Advanced

Clio Advanced is a premium plan that maximizes productivity and improves business intelligence. The plan includes all of the features of Essentials plus additional features. It costs $99 per user per month. The plan allows users to:

  • Visualize your case progress and gain insights into profitability.
  • Never lose a document again with a full document search.
  • Help more clients with unlimited e-signatures.
  • Get live onboarding and priority support.

Clio Complete

Clio Complete is the ultimate plan and it allows for a comprehensive client intake and marketing solution by giving you everything you need to run your firm, including Clio Grow. It includes all of the features of the Advanced plan. It costs $129 per user per month. The plan allows users to:

  • Streamline your client intake process from one central location.
  • Automate appointment bookings, follow-up emails, and reminders.
  • Collect accurate client information with online intake forms.
  • Attract and win new clients with a professional website and Google Ads.
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Clio Review: Pros and Cons

When evaluating practice management software like Clio, weighing the pros and cons is essential. Let's dive into the strengths and considerations to help you make an informed decision.


  1. Enhanced workflow and productivity: Clio’s practice management software streamlines legal workflows, improving productivity and efficiency.
  2. Efficient time tracking: The software allows law firms to easily track time spent on each case, ensuring accurate billing.
  3. Streamlining client communication: Clio enables lawyers to communicate with clients securely and efficiently through a client portal.
  4. Easy billing process: Clio’s billing process is straightforward, making it easy to manage invoices and Clio payments.
  5. Customer support: Clio offers excellent customer support, with 24/7 email and phone support available.


  1. Steep learning curve: The software may require training and familiarization to maximize its potential, ensuring a smooth onboarding process and efficient usage.
  2. Cost: Clio’s pricing may be relatively expensive, particularly for solo practitioners or small law firms with limited budgets, requiring careful investment consideration.
  3. Mobile app limitations: The mobile app may have certain limitations compared to the desktop version, affecting accessibility and functionality on the go.

Clio's Security and Compliance

Clio is a secure, reliable cloud software that enables law firms to securely access their data from anywhere, with unlimited storage, encrypted backups, 2FA (two-factor authentication), and a 99.9% uptime guarantee. The software also protects HIPAA liability, enabling law firms to meet their compliance obligations for representing HIPAA-covered entities.

Clio offers several features to ensure compliance, including entering into a business associate agreement, securely storing and processing personal information, and adding additional security with two-factor authentication.

Clio's Security and Compliance

How to Set Up Clio for a Law Firm

Setting up Clio for your law firm can be daunting, but it doesn't have to be. With our step-by-step guide, you'll be up and running in no time.

  1. Sign up for an account: Create a Clio account by visiting their website and completing the necessary information. Once your account is created, log in to Clio using your credentials.
  2. Customize firm settings: Update your firm’s information, add contact details, and set up the firm’s billing preferences to suit your firm’s needs.
  3. Set up user accounts: Add attorney and staff member accounts by entering their names and email addresses and assign appropriate access privileges to each user based on their roles within the firm.
  4. Configure matter and case management: Set up custom fields to capture specific information relevant to your firm’s practice areas and create matter templates to streamline creating new cases.
  5. Enable timekeeping and billing: Customize billing preferences, such as hourly rates, billing intervals, and invoice templates, to suit your firm’s billing needs.
  6. Import data and documents: Import data and documents from previous systems or manually enter them into Clio’s system.
  7. Integrate and customize: Customize Clio further by configuring options like document automation, time recording preferences, and email integration based on your firm’s needs and preferences.
  8. Training and onboarding: Familiarize yourself and your team with Clio’s features and workflows by utilizing Clio’s training resources, such as video tutorials, webinars, and guides.

Comparing Clio's Capabilities with Similar Service Providers

Lawyers have various options when it comes to practice management software. But with so many options available, how do you choose the right one for your law firm? In this section, we'll compare Clio's capabilities with similar service providers to help you make an informed decision.

This table shows that Clio is the most robust legal practice management solution, with the widest range of integrations and specifically legal features like time tracking and billing. Additionally, Zoho CRM presents a more affordable starting price but has limited legal practice functionality without additional apps. Law Ruler takes a more integrated approach to workflow but offers less configurability. Meanwhile, Lawmatics focuses tightly on legal-specific tools but limits customizations and could prove overwhelming for some users. 

Is Clio Legit?

The answer is yes! Clio is a well-established legal practice management program that has been serving law firms since 2007. Over 150,000 lawyers worldwide trust the legal software, including solo practitioners, mid-sized law firms, and large corporations. Clio's user base includes attorneys from over 100 countries, making it one of the industry's most widely used legal practice management software.

Clio has also received numerous legal industry awards and recognition for its innovative features and commitment to customer satisfaction. Clio was the first LPMS to be recognized by the American Bar Association of all 50 states.

Is Clio a Reliable Solution?

After conducting a comprehensive analysis of Clio CRM, we at Grow Law Firm believe it is evident that Clio is a reliable solution for attorneys. Our blog post has explored its features, functionality, and benefits for law firms. We have discussed how Clio streamlines practice management, improves efficiency, and enhances client communication- now the ball's in your court.

If you want to grow your law firm and enhance your digital marketing strategy, consider partnering with Grow Law Firm. Our expert team is ready to help you reach your goals. Whether you need assistance with law firm SEO, PPC advertising, or website design services, we have innovative and cost-effective solutions to generate leads and drive revenue for your business.

To learn more about how our digital marketing agency can support your law firm's growth, please don't hesitate to contact us


  • Is Clio trustworthy?

    Yes, Clio is a trustworthy solution for managing your law firm. It is trusted by over 150,000 users worldwide and has received multiple awards for its reliability and security.

  • Is Clio user-friendly?

    Clio is designed to be user-friendly, making it easy to use for lawyers of all experience levels. It has an intuitive interface and offers helpful resources to assist users in getting started.

  • Is Clio good for small law firms?

    Yes, Clio is an excellent choice for small law firms. It offers a range of features that can help streamline operations and improve efficiency, making it a valuable investment for any size firm. Additionally, it offers scalable pricing options, making it affordable for small firms with limited budgets.

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